Responsible gambling

We are committed to providing our players with tools to maintain control over their gaming experience, while fostering a culture that encourages responsible behavior.

Deposit Limits:

Set daily limits on your deposits from $100 to $10,000. You can also adjust these limits as needed by visiting the player services desk or contacting us through email support.

Session Time-Outs and Self-Exclusion:

Take control of your gaming sessions with 2-12 hour time-outs. Alternatively, opt-in for self-exclusion for a period ranging from 24 hours to 6 months. Our system will block you from accessing your account during this time.

Daily Spends Tracking:

Stay on top of your spending habits by opting in for weekly spend tracking reports. These reports will be sent directly to your email and help you monitor your gaming activity.

Self-Exclusion with Photo Database Integration:

For those who feel the need for a more comprehensive break, our self-exclusion program allows for permanent exclusion from gaming activities at Playground Poker Club Montreal. Your photo will be stored in our database, ensuring that no one can access your account during this time.

If you feel overwhelmed or struggle to control your spending habits, don't hesitate to reach out to us for support. Our team is here to help and offer guidance on how to maintain a healthy gaming experience.

Support Organizations:

We partner with various organizations dedicated to supporting individuals affected by problem gambling:

• Gambling Help Online Quebec
• Problem Gambling Institute of Ontario

We also have on-site counselors available twice weekly, and information brochures in both English and French are readily available at all player service locations.

Responsible Gaming Resources:

Explore our comprehensive list of resources designed to help you navigate the world of responsible gaming:

• Overview of problem gambling statistics and warning signs
• Signs of compulsive behavior
• Tips for managing bankroll
• Understanding odds and probability

Take control of your gaming experience with us. Our team is here to support you every step of the way, ensuring a safe and enjoyable time at Playground Poker Club Montreal.

Maintaining Control over Your Gaming Experience

Recognize signs of compulsive behavior:

• Spending increasing amounts on games
• Feeling guilty or anxious after spending money
• Hiding your gaming habits from others

Seek support when needed:

• Reach out to our support team through email or phone
• Consult with a counselor at the player services desk
• Take advantage of online resources available to you